We're so confident that we offer a 10 day satisfaction guarantee on every stock lace wig we sell.
STOCK WIGS REFUND POLICY: During the first 10 days, if you are unhappy with your stock lace wig for any reason, simply let us know and we'll replace your wig to ensure your satisfaction. You can even exchange it for a different hair style and length for a small fee, all other refunds will be issued as STORE CREDIT ONLY. All we ask is that you fill out our return order form and include it with the returned merchandise.
REQUIREMENTS FOR RETURN:
IMPORTANT NOTE: You CAN'T return any unit once it has been CUT, GLUED, or PAST TEN DAYS.
CUSTOM WIGS REFUND POLICY: Due to the specialty of the item, all sales are final on ALL custom lace wigs. We do not accept delivery of returned products. They will be returned unopened a sender’s expense.
Please take your measurements and other options very carefully. We will make your custom wig according to your exact specifications. We are not responsible if you did not measure properly and your wig does not fit. We are also not responsible for variances in color caused by monitor settings.
ALL OTHER ITEMS: Glues, Wefts, Frontals, and Extensions are non refundable. Exchanges only within 10 days of delivery date.
RESTOCKING FEE: All returns will be subject to a 15% restocking fee of the total purchase price.
REFUND PROCESS: All returns must include a completed copy of our Return Order Form. In order to complete a return you must obtain a ROA number; all returns must be preauthorized. Any items returned without a ROA number will not be accepted. In order to obtain a ROA number you must e-mail firstname.lastname@example.org or call us at 1-888-424-7396 within 10 days of receipt of your item. Once ROA has been authorized you may fill out a copy of our return order from listed above and include it with your merchandise.
CANCELLATIONS: All cancellations for custom wig orders will be charged a 35% cancellation fee.